Solved: Phone not working

Souchy1234 · ‎26-02-2020

My phone has no sigal I put my sim in another phone and it works perfect is my phone faulty I have backed it up reset to factor setting still nothing

MI5 · ‎26-02-2020

@Souchy1234 wrote:
My phone has no sigal I put my sim in another phone and it works perfect is my phone faulty I have backed it up reset to factor setting still nothing

@Souchy1234

Yes, the fact that your sim works in another phone would indicate a fault with yours.

Get in touch with the manufacturer if phone is still in warranty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-02-2020

@Souchy1234 wrote:
My phone has no sigal I put my sim in another phone and it works perfect is my phone faulty I have backed it up reset to factor setting still nothing

@Souchy1234

Yes, the fact that your sim works in another phone would indicate a fault with yours.

Get in touch with the manufacturer if phone is still in warranty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎28-02-2020

This definitely sounds like a hardware issue @Souchy1234. Let us know how you get on with the manufacturer.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Phone not working

Free tablet

Moneysupermarket deal

Direct debit

Esim

add another 02 phone to my account