on 08-05-2018 10:51
Recieved a new sim card does not work in phone as not recognised. Paying for air time which I am not using have unfortuntely a two year contract which is I think is finished in October. O2 are getting money for nothing also saw I am paying for insurance which I did not ask for . CAN I LEAVE THIS CONTRACT AS I CANNOT USE MY PHONE.
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08-05-2018 10:56 - edited 08-05-2018 10:57
08-05-2018 10:56 - edited 08-05-2018 10:57
If this is a replacement sim you will need to contact customer service to have it activated.
http://www.o2.co.uk/contactus
Try live chat or call from a landline.
You can also cancel the insurance by speaking to customer service.
08-05-2018 10:56 - edited 08-05-2018 10:57
08-05-2018 10:56 - edited 08-05-2018 10:57
If this is a replacement sim you will need to contact customer service to have it activated.
http://www.o2.co.uk/contactus
Try live chat or call from a landline.
You can also cancel the insurance by speaking to customer service.
on 08-05-2018 11:05
on 08-05-2018 11:05
If this is a new contract then yes the sim does need activating. You will need to give a month's notice to cancel the insurance so ask customer service to do that straight away. If you speak to them they may well refund the insurance if it was added without your consent.
on 08-05-2018 11:06
on 08-05-2018 11:06
@fedup12if you wish to leave, you will still be liable for the remainder of your contract costs
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
Far easier to get your sim activated as explained above...
Veritas Numquam Perit
on 08-05-2018 12:05
on 08-05-2018 12:05
@fedup12 Please follow the advice above. If the new sim isn't working, it's either faulty or you haven't activated it. It can be resolved easily. It is not a valid reason for getting out of your contract.
If your contract ends in October, it means that you have had insurance for the last 18 months. Did no one ask you if you wanted the insurance when you took out the contract? Have you only just noticed you've been paying for it after all this time?