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Phone not working abroad

Cm101
Level 1: Joiner
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on ‎10-04-2024 17:07

on ‎10-04-2024 17:07

Hi there, 

 

I arrived in Spain yesterday morning (9th April at 11:30am) and my phone is still not recognising being abroad. I am able to use WiFi and nothing else. I cannot text or call anyone or use data, all of which are included in my plan. 

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MI5
Level 94: Supreme
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Registered:

on ‎10-04-2024 17:13

on ‎10-04-2024 17:13

@Cm101 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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