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Phone not reconnected

Sean_s
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

I lost my phone on Saturday but it was found and handed in on Sunday.

 

I asked for it to be blocked which was done ok. On Monday I rang customer service to unblock it.... It is now Friday and I still can't use data or male or receive calls or texts?

 

I need my phone for work and i can only email or message while I have WiFi.

 

I was told it takes 24hours to return to normal but it's been 5 days!

 

Thus is terrible service and I am starting to lose work! 

 

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madasaf1sh
Level 56: Guvnor
  • 3807 Posts
  • 27 Topics
  • 899 Solutions
Registered:

@Sean_s 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3807 Posts
  • 27 Topics
  • 899 Solutions
Registered:

@Sean_s 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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