Phone not reconnected

[Sean_s]

I lost my phone on Saturday but it was found and handed in on Sunday.

I asked for it to be blocked which was done ok. On Monday I rang customer service to unblock it.... It is now Friday and I still can't use data or male or receive calls or texts?

I need my phone for work and i can only email or message while I have WiFi.

I was told it takes 24hours to return to normal but it's been 5 days!

Thus is terrible service and I am starting to lose work! 

[madasaf1sh · Accepted solution]

@Sean_s 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this