Solved: Re: Phone not delivered

Sav1 · ‎01-06-2019

Ordered phone that was meant to arrive today. Tracking number doesn't work on uk mail site. Contacted O2 who told me to contact the courier, however when I contact them they say the tracking number doesn't exist.

pgn · ‎01-06-2019

Call O2, 08:30 UK time weekdays is best, using the phone (not webchat).

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Contact details here:

https://www.o2.co.uk/contactus

Links to O2 Social Media Team here

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MI5 · ‎01-06-2019

@Sav1 Call o2 again. It’s their responsibility to tell you where it is, not for you to chase couriers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

pgn · ‎01-06-2019

Call O2, 08:30 UK time weekdays is best, using the phone (not webchat).

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Contact details here:

https://www.o2.co.uk/contactus

Links to O2 Social Media Team here

Sav1 · ‎03-06-2019

Was going to call o2 yesterday afternoon before I went to work but received a text from DHL that my phone will arrive sat 8th. I guess I should still call o2 and ask for a refund since I paid for it to delivered on the 1st.

MI5 · ‎03-06-2019

Yes, definitely call to get special delivery charges refunded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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