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Level 1: Joiner
Posts: 2
Registered: ‎01-06-2019
Accepted Solution

Phone not delivered

Ordered phone that was meant to arrive today. Tracking number doesn't work on uk mail site. Contacted O2 who told me to contact the courier, however when I contact them they say the tracking number doesn't exist.
Posts: 87,077
Topics: 529
Solutions: 11,009
Registered: ‎04-04-2012

Re: Phone not delivered

@Sav1 Call o2 again. It’s their responsibility to tell you where it is, not for you to chase couriers. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 6,346
Topics: 97
Ideas: 2
Registered: ‎11-04-2012

Re: Phone not delivered

[ Edited ]

Call O2, 08:30 UK time weekdays is best, using the phone (not webchat).

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

 

Contact details here:

https://www.o2.co.uk/contactus

 

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Level 1: Joiner
Posts: 2
Registered: ‎01-06-2019

Re: Phone not delivered

Was going to call o2 yesterday afternoon before I went to work but received a text from DHL that my phone will arrive sat 8th. I guess I should still call o2 and ask for a refund since I paid for it to delivered on the 1st.
Posts: 87,077
Topics: 529
Solutions: 11,009
Registered: ‎04-04-2012

Re: Phone not delivered

Yes, definitely call to get special delivery charges refunded.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)