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Phone locked

Sue12
Level 1: Joiner
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I went to Greece for 50 days when I landed in uk my phone had been disconnected and I couldn’t make any calls

my monthly bill was £72.00 I ended up paying £120.00 to have it teconnected

i am leaving for Greece again this time for 6 months will it happen again when I return to uk

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Bambino
Level 74: Whizz kid
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@Sue12 You will not be able to use your phone for 6 months. You will be in violation of O2's Fair Use Policy. It's in your Terms & Conditions.

Using our services in our Europe Zone for more than 63 days in any four month period is what we consider to be unfair use. If you do this, we’ll send you a fair usage notification by text. If you continue to use these services after we’ve notified you, we’ll apply surcharges for further usage that we recognise as over usage.

These surcharges are £3.60 per GB for data, 3.3p per minute for calls and 1p per text. The surcharges will appear on your next months bill. We’ll stop applying surcharges to your European Zone usage once the majority of your usage over the previous four months has been in the UK.

I DO NOT WORK FOR O2



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madasaf1sh
Level 56: Guvnor
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@Sue12

 

Possibly as you will be charged for roaming, as per the rules and regulation for roaming. 

 

My advice get a local sim card, or you be paying £3.50 per GB plus the call charges and sms charges. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 74: Whizz kid
  • 18431 Posts
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  • 2161 Solutions
Registered:

@Sue12 You will not be able to use your phone for 6 months. You will be in violation of O2's Fair Use Policy. It's in your Terms & Conditions.

Using our services in our Europe Zone for more than 63 days in any four month period is what we consider to be unfair use. If you do this, we’ll send you a fair usage notification by text. If you continue to use these services after we’ve notified you, we’ll apply surcharges for further usage that we recognise as over usage.

These surcharges are £3.60 per GB for data, 3.3p per minute for calls and 1p per text. The surcharges will appear on your next months bill. We’ll stop applying surcharges to your European Zone usage once the majority of your usage over the previous four months has been in the UK.

I DO NOT WORK FOR O2



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