Phone line not working

Cataholic2020 · ‎16-04-2025

One of my phone lines stopped 5weeks ago after picking up an upgrade despite being told repeatedly I would be contacted & it would be resolved in 48hours, still & waiting everytime i contacted o2 i get a new case number. What do I do now

Enlli · ‎16-04-2025

When you upgraded did you keep your original SIM or get a new one?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎17-04-2025

@Cataholic2020

You can use your old sim in the new phone or do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update

or go into any o2 store with photo ID and they will do it for you for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cataholic2020 · ‎23-04-2025

Hi @MI5 not currently in u.k so can't go instore, hoping a number switch may help

jonsie · ‎23-04-2025

@Cataholic2020 wrote:
One of my phone lines stopped 5weeks ago after picking up an upgrade despite being told repeatedly I would be contacted & it would be resolved in 48hours, still & waiting everytime i contacted o2 i get a new case number. What do I do now

@MI5 is currently in France I think but he will reply when he gets up 😂

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