Phone is still off

[Steven_reilly]

Recently fell behind on my monthly payments and my phone got cut off. So last friday i called up to get my phone back on and made a payment that i was told to (through the app once my access had been given back) 1 week later the app has not updated my balance due and my phone is still off (cant recieve texts/calls and data does not work) would anyone know why this is and how long this takes to get up and running? (yes i have tried turning the device off and on)

[Cleoriff]

@Steven_reilly 

Due to the current situation, it's taking longer than normal to reconnect phones.

You can call O2 on any of the numbers in this guide.(You will need to borrow a phone, use a landline or Skype)

Guide: Coronavirus Community Help and Support 

[Steven_reilly]

Thanks! i will give that a try