Phone is faulty with screen need help I need to send of for repair

[Kevin6]

Samsung s10+

[Kevin6]

My phone needs to be sent of for repair but no shops open and can't get through to anyone on phone so need help and to speak to someone

[Cleoriff]

@Kevin6 

How do do it here..

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

[Kevin6]

I have been on there put in my email address and my imeinumber and to ring up to book it but they will only take calls if phone lost or stolen and fraud so I'm stuck can I just send it off and how can I get address?

[jonsie]

choose any option @Kevin6 

[Cleoriff]

@Kevin6 

If you read all through the link I posted you would see it says

• Download the returns form here and print it
• Make sure the form is fully completed
• Include the form in your returns parcel
• Securely seal the returns packaging add your return address on the back
• Take to a Post Office and request a proof of postage (we recommend using special delivery). You can find your nearest Post Office at their branch locator.

Also include a letter explaining the fault etc and you want it repaired.