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Level 1: Joiner
Posts: 2
Registered: ‎23-04-2020

Phone hasn't shown up

I ordered and purchased a phone from p2 online yesterday and was given a specific time slot as to when it will be delivered today. The time slot has come and gone and no sign of the phone or any email to tell me it's on the way. Can someone please tell me when it will arrive or shed some light to this situation as I dont have a number yet I cant sign I to my 02 and I cant contact customer services at this time I'm a little stumped. Thank you.
Posts: 117,666
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Phone hasn't shown up

[ Edited ]

@TomE36 

Track your order here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs 

 

Contact numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎23-04-2020

Re: Phone hasn't shown up

That just links me to my 02 which have stated I cannot sign I to yet. Thanks
Posts: 117,666
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Phone hasn't shown up

You'll need to call then.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)