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Phone has no service abroad

Deborah34
Level 1: Joiner
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on ‎09-12-2018 22:11

on ‎09-12-2018 22:11

I'm in fuventura and my phone has no service! I can't get in contact with 02 by phone and there messaging service seems not to be working.
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jonsie
Level 94: Supreme
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on ‎09-12-2018 22:15

on ‎09-12-2018 22:15

Change your network selection from auto to manual and try a different network.

Clean the sim and reboot the phone too.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎09-12-2018 22:16

on ‎09-12-2018 22:16

@Deborah34 

All support is closed now but try from 8.00am in the morning http://www.o2.co.uk/contactus

Meanwhile, try manually selecting a different network and also reboot phone a few times, but it might be a roaming bar which only customer services can help with.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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