Solved: Phone has been cut off

Anonymous · ‎14-10-2017

So I have a phone and tablet, and have paid the missing amount of airtime for both and the device plan for my phone, leaving some outstanding for my tablet which I'm not sure if I can afford, but I need my phone as I'm going to be away from home tomorrow and would not be able to stay in contact with people.

So if I've paid off everything for my phone, why is it still being cut off? I've paid for the service, it should be reconnected, I paid nearly 6 hours ago.

MI5 · ‎14-10-2017

It will probably update around midnight tonight when the system updates but if not call customer service in the morning http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-10-2017

It will probably update around midnight tonight when the system updates but if not call customer service in the morning http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎16-10-2017

Good evening @Anonymous! Any luck with the phone being reconnected yet?

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