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Level 1: Joiner
Posts: 2
Registered: ‎10-01-2020

Phone going directly to voicemail

I have a new Moto g7 power. The phone was only ringing 4 times before going to answerphone. I googled how to extend the ring length and the advice was to dial this code into the phone  **61*901*11*30# which I did. Now the phone doesn't ring at all it goes straight to voicemail but not O2 voicemail but to EE voicemail! So now I'm receiving no calls at all and don't know what I should do to be able to received calls again. Help is really needed please. Should I take my phone to an O2 shop in the hope they can resolve this?

Posts: 98,676
Topics: 763
Registered: ‎14-01-2013

Re: Phone going directly to voicemail

[ Edited ]

Hi @Whitins 

If you have an O2 phone then this guide shows you everything you need to know about O2 voicemail Guide: All you need to know about O2 Voicemail 901 

Not sure why you would be linked to EE unless you were with them previously? O2 VM is 901, EE is a completely different number.

 

If you continue having issues then take it instore. You may need a new sim

Hope that helps and welcome to the community Welcome

*The Game Is On*

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Posts: 115,473
Topics: 571
Solutions: 15,807
Registered: ‎04-04-2012

Re: Phone going directly to voicemail

@Whitins 

Just dial ##002# and press send or call. 

This will cancel all diverts and return phone to normal operation.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎10-01-2020

Re: Phone going directly to voicemail

Thankyou.I tried the ##002# and message came up call ddiverts off but it's still going to EE voicemail. This is a new phone unlocked but had my O2 SIM in it. I have never been with EE so don't understand why it's EE voicmail. I'm totally confused

Posts: 115,473
Topics: 571
Solutions: 15,807
Registered: ‎04-04-2012

Re: Phone going directly to voicemail

@Whitins 

Go into call settings and find voicemail number.

Change it to 901.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,496
Registered: ‎18-02-2016

Re: Phone going directly to voicemail

How are you getting on with this one @Whitins? Are you still having voicemail issues or is it sorted now? 

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