Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

Phone delivery

I ordered a galaxy s8 plus in black before midnight lastnight and it says i will get the phone the next working day between 6pm and 10pm but have still not recieved the phone would like to know what is happening with it

Many thanks tom
Posts: 88,599
Topics: 535
Solutions: 11,471
Registered: ‎04-04-2012

Re: Phone delivery

Hi @Anonymous

You can track your order in your MyO2 http://www.o2.co.uk/myo2 or by calling customer service http://www.o2.co.uk/contactus

Some further help here https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Phone delivery

@Anonymous it sounds like the phone is out of stock. You will have to call customer service to check your order 

Anonymous
Posts: 0

Re: Phone delivery

It was in stock when i ordered it i will just phone customer service tomorrow thanks for your help guys .
Highlighted
Anonymous
Posts: 0

Re: Phone delivery

@Anonymous O2 don’t employ a live stock system so it may say that it is in stock but the likelihood is that it actually isn’t