on 21-07-2011 22:18
I am a pay monthly customer who has been with o2 for 11 years and am now on a simplicity monthly tariff. Last week I got a text and an automated phone call saying I was in debit on my account and I should pay or be cut off. I spoke to an o2 person on the online chat and was told all my payments are up to date (I pay by dd) and to ignore them. So I did.
I have just spent a week in Greece and have another week here, lucky me! But I can no longer send texts or make or receive calls. I believe I have been cut off. What a great position to be in! So I am trying to sort this out using wifi in bars.
I was just wondering if anyone had fallen victim to this and whether there's anything I need to know? Thanks for your help.
on 21-07-2011 22:40
on 22-07-2011 00:51 - last edited on 16-06-2012 16:40 by Admin
Link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN ... CASE=13668
Good luck and let us know how you get on.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
on 22-07-2011 22:43
on 22-07-2011 22:53
As you are abroad, your roaming charges may have reached a level that O2 are not entirely comfortable with. This would be your unbilled usage, which normally wouldn't result in a ban, but if these charges go very high O2 would bar the phone until you make an interim payment to try to ensure the bill doesn't go out of control. Have you checked your unbilled usage? It might be wise to call cust services for free on +44 844 809 0200 (from any country) and ask. I wouldn't bother with online chat for a billing issue.
Sounds like this is the case to me.
on 15-09-2011 17:30
its just ignorant.
pay your bills like everyone else. check your bank statements again. there is obviously a reason you have been cut off.
they dont randomly choose people to cut off every day.