Phone cut off

[Me37]

Bill been paid but daughter in law phone off

[MI5 · Accepted solution]

@Me37 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[Bambino]

@Me37 If you've only just paid the bill your daughter-in-law's phone service won't come back on immediately. It takes 48 hours for any funds paid to clear O2's account, and as it's a weekend it will take longer. It will probably be Monday or Tuesday at the earliest.