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Level 1: Joiner
Posts: 3
Registered: ‎29-07-2019

Phone cut off, paid bill but cant call o2 & live chat not online ???

Him

 

phone was cut off today and i paid the bill straight away but still not reconnected??

 

each time i try to call o2 it just cuts me off and their livechat has been off all day? On a Monday?

 

so frustrating! can anyone help?

Posts: 73,298
Topics: 688
Registered: ‎14-01-2013

Re: Phone cut off, paid bill but cant call o2 & live chat not online ???

[ Edited ]

Hi @Jamstok12 

You just have to perservere with customer services I'm afraid. You may have to pay a reconnection fee

Both customer services and live chat are available this morning as I have spoken with live chat,

Edied to add you can call CS from any phone by calling

0800 032 1402

Guide: How to find help & contact O2 

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎29-07-2019

Re: Phone cut off, paid bill but cant call o2 & live chat not online ???

Hi @Cleoriff ,

 

Thanks so much for your response.

 

Tried to call them via my mobile but each time it just tells me i've been cut off and then disconnects the call. I've tried 202 also, same message.

 

I have no other methods of calling as working from home today and do not have a landline!

 

Tried resetting my phone but nothing seems to work.

 

Hopefully they will turn livechat back on ASAP 

Posts: 73,298
Topics: 688
Registered: ‎14-01-2013

Re: Phone cut off, paid bill but cant call o2 & live chat not online ???

@Jamstok12 

Any chance you could borrow a phone and call them on the number I gave above?

*The Game Is On*


Posts: 88,539
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Phone cut off, paid bill but cant call o2 & live chat not online ???

@Jamstok12 

It takes 24 hours to reconnect your phone. 

It will be working by tomorrow morning.

Reboot after midnight tonight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎29-07-2019

Re: Phone cut off, paid bill but cant call o2 & live chat not online ???

@Cleoriff Thank you will have to try tonight - could really use it now though!

 

@MI5 Thank you for the info - will try and get hold of customer services to see if they can do it sooner. 

Posts: 88,539
Topics: 534
Solutions: 11,467
Registered: ‎04-04-2012

Re: Phone cut off, paid bill but cant call o2 & live chat not online ???

Best of luck mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: Phone cut off, paid bill but cant call o2 & live chat not online ???

Good morning @Jamstok12, and welcome to the forum sun

 

Did your phone reconnect since yesterday morning, or did you get a chance to speak to customer service in the meantime? Let us know how you get on please Smiley Happy

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