Phone cut off for 2 days bill paid in full

[copelandsuzie]

Hi, I paid my bill one day late. I rang up 02 who said they are updating systems but my phone is now on. I have been without service nearly two days. Please can this be sorted

[Bambino · Accepted solution]

@copelandsuzie  This is not O2. This is a customer community. You'll need to contact customer service. https://www.o2.co.uk/contactus

If you want to avoid problems like this in the future, consider setting up a Direct Debit.

Edit: There is also system maintenance being carried out over the Bank Holiday. This may be affecting your recent payment. https://www.o2.co.uk/help/phones-sims-and-devices/system-maintenance-notification

[jonsie]

Please accept my condolences for your recent loss @copelandsuzie

Unfortunately you won't be reconnected now until after the bank holiday because of the system maintenance.

Sorry you feel the need to vent your anger at a fellow customer who is simply trying to give you some help.

[JAZZ-trad]

Hi @copelandsuzie
Very sorry for your loss. When terrible things happen everything seems to go wrong at the same time.
You need your phone. If you call Customer services, I am quite sure it can be sorted out .
If you do experience further difficulties pop back here and I'm sure everyone will try to give you the support you need.
Take care JAZZ

[Cleoriff]

@copelandsuzie 

The  maintenance work, mentioned by @Bambino  was due to be finished today at 8am. As it was going on from Friday, there will probably be a backlog of work for customer services and other teams to catch up on so you may have to be patient for a little longer now.

As it's a bank holiday today, CS doesn't open till 10am, so call them when they open. Expect a long wait though.