Phone cut off completely

[Kerry16]

Please can someone help me my phone is cut off completely and unable to get incoming and can’t access the app, how do I pay my bill to be reconnected if I have no means of accessing anything. I’m not very mobile right now so really need some help as I can’t get out of the house 

thank you

[Enlli · Accepted solution]

Contact Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Download Skype to call the number for free.

Guide: A Guide to Skype 

[1976]

They have cut off all outgoing calls on mine and access to the app so cannot even ring them ? 

[Enlli]

You can use Skype as per the post above yours

[Oxonian]

@Kerry16 

There are numerous ways to pay your bill :-

Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Tat]

My phone is cut off, how can i sort it out as I can make any calls? Also I did pay my bill 

[madasaf1sh]

@Tat 

If you had read the thread, you will see the answer is the same, call the Payment Management Team on 0800 902 0217 from another phone or use Skype (or other VOIP Service).