cancel
Showing results for 
Search instead for 
Did you mean: 

Phone cut off completely

Kerry16
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Please can someone help me my phone is cut off completely and unable to get incoming and can’t access the app, how do I pay my bill to be reconnected if I have no means of accessing anything. I’m not very mobile right now so really need some help as I can’t get out of the house 

thank you

Message 1 of 7
3,704 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Enlli
Level 68: Extraordinaire
  • 8279 Posts
  • 57 Topics
  • 1704 Solutions
Registered:

Contact Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

 

The opening times are:

 

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Download Skype to call the number for free.

Guide: A Guide to Skype 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Message 2 of 7
3,684 Views
6 REPLIES 6

Enlli
Level 68: Extraordinaire
  • 8279 Posts
  • 57 Topics
  • 1704 Solutions
Registered:

Contact Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

 

The opening times are:

 

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Download Skype to call the number for free.

Guide: A Guide to Skype 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 7
3,685 Views

1976
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

They have cut off all outgoing calls on mine and access to the app so cannot even ring them ? 

Message 3 of 7
3,297 Views

Enlli
Level 68: Extraordinaire
  • 8279 Posts
  • 57 Topics
  • 1704 Solutions
Registered:

You can use Skype as per the post above yours

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 7
3,292 Views

Oxonian
Level 36: Perceptive
  • 10104 Posts
  • 240 Topics
  • 31 Solutions
Registered:

@Kerry16 

 

There are numerous ways to pay your bill :-

 

Guide: How to Pay Your Bill (Contract) 

Message 5 of 7
3,253 Views

Tat
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

My phone is cut off, how can i sort it out as I can make any calls? Also I did pay my bill 

Message 6 of 7
60 Views

madasaf1sh
Level 77: Grand Master
  • 11710 Posts
  • 64 Topics
  • 3178 Solutions
Registered:

@Tat 


If you had read the thread, you will see the answer is the same, call the Payment Management Team on 0800 902 0217 from another phone or use Skype (or other VOIP Service). 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 7 of 7
52 Views