Phone cut off as bill not paid

[Troy]

Hi my phine has been cut off but i need it put back on the 16th as my son is in hospital and as ive been cut off i cant contact the hospital or my partner (ny sons mum) to see how he is would u be able to put it back on

[MI5 · Accepted solution]

@Troy Numbers to call from a landline or alternate phone Guide: How to find help & contact O2 

and ways to pay Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Troy]

Ok would you be able to get 02 to put my phone back on please as i need it bad

[MI5]

@Troy 

We can't I'm afraid.

We are all customers like yourself.

Please contact customer support on the numbers given above.

[Bambino]

@Troy Your phone will not be reconnected until you pay your bill. As it's now the weekend there isn't much chance of anything being done until Monday at the earliest.

[jonsie]

Any chance you could borrow the money off someone? Otherwise they won't reconnect you and when they do there will be a late payment fee and a reconnection fee. Or borrow a phone off someone?

[JAZZ-trad]

Hello @Troy
Hope you can get your difficulty with paying for your phone sorted soon.
Maybe it would be better when all is sorted to go onto PAYGO , I find the o2 classic pay as you go excellent very good value for money especially for calls texts.
Good luck JAZZ

[liggerz87]

Best thing you can do is speak to o2

[jonsie]

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@liggerz87 wrote:
Best thing you can do is speak to o2

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yep