Phone coverage in a basement flat

[Anonymous]

Even though the O2 coverage suggests I should get 4G here I normally only get one bar on my iPhone and when anyone rings me at home  I have to leave my (admittedly basement) flat and go outside to hold a conversation. Not ideal.

Does anyone know the place where I can lodge a complaint about the coverage using email? Email addressess for this sort of thing seem to be conveniently absent from the O2 website.

[MI5 · Accepted solution]

You can't expect coverage in a basement flat.
You can use Tugo over your wifi though which should help you.
If you still wish to complain the process is on this link
http://www.o2.co.uk/contactus

[jonsie]

Signal will vary dependent on building structure and location. Have you recently moved or did you take out the contract knowing that coverage was limited in the flat?