Solved: Phone contract

Lucia97 · ‎25-11-2022

Hi, I had a phone contract with you but I was behind on my payments so my contract has been cancelled I am wondering what has happened to my bill? If I still need to pay it or not, and If so is it possible to pay it back monthly please

gmarkj · ‎25-11-2022

I would imagine there is a need to pay the outstanding amount, but you need to speak to the Payment Management team @Lucia97

To do this, call them on 0800 902 0217. As it is an 0800 number you can call them using Skype.

Guide: A Guide to Skype

Alternatively contact them on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎25-11-2022

I would imagine there is a need to pay the outstanding amount, but you need to speak to the Payment Management team @Lucia97

To do this, call them on 0800 902 0217. As it is an 0800 number you can call them using Skype.

Guide: A Guide to Skype

Alternatively contact them on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Bambino · ‎25-11-2022

@Lucia97 You need to follow the advice given to you by @gmarkj as soon as possible. O2 are ruthless when it comes to non-payments. If you do not make arrangements with O2 Payment Management it will have a severe impact on your credit file, if it hasn't happened already.

I DO NOT WORK FOR O2

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