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Phone contract

Broganmcgeown1
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Can someone please help me last week I took out a contract phone but realised I orderd the wrong phone so I rang today to cancel it so I could re order the phone again to the correct one I wanted the girl told me on the phone that she cancelled the contract for me and tonight I recieved emails and texts saying my phone was on the way and would be here in 2 days ?is this because it takes 24 hours to update  should I ignore the emails or has it not been cancelled ?also won’t I not receive a bill for cancelling as I’m still on the cooling of period ?

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jonsie
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Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them on 0800 081 0255

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Broganmcgeown1
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I was on the phone about an hour ago and was transferred to 4 different people 2 of them told me it needed to be cancelled and the last guy I spoke to said it’s definitely cancelled That he could see it on the notes I’m just so confused because I only got a email and a text an hour ago to say it was on it’s way even though I called to have it cancelled this morning 

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MI5
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@Broganmcgeown1 

It's usually not possible to cancel that close to dispatch so you'll need to return it under the change of mind policy https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Broganmcgeown1
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So annoying !after being told by a 02 worker on the phone that it was cancelled when it’s not twice !!

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