Phone cancellation

[Anonymous]

I need confirmation of my cancelled contract immediately. I canceeled it last month and need to keep my number on pay as you go.

Thank you

Aisling

[Cleoriff · Accepted solution]

Hi @Anonymous This isn't customer services you are talking to.

If you cancelled your contract last month by following this process https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Info on keeping your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number  

If you need confirmation that your contract has been called then you need to contact O2 customer services here https://www.o2.co.uk/contactus

[jonsie]

Did you ask customer service to change you to p&g? If so you should have received a sim card in the post. If you haven't then you need to call them rather than use live chat. 

[MI5]

Cancelling your contract help here for reference
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566...

[Anonymous]

How did you cancel your contract? It sounds like it wasn't cancelled 

[Martin-O2]

@Anonymous can you give us an update on this? Have you managed to confirm the cancellation of your account and transferred your number?