Phone call I received earlier

[Staceysmith412]

This afternoon I received a phone call from the number 02084467789 claiming to be o2. The call was regarding my phone contract and they were saying that my contract was to be reduced by 50%. I was sent a security warning text and then a text saying be alert for fraud with a code to retrieve my o2 account. The man on the phone asked for the code but I said I wasn't comfortable sharing that with him and hung up. Then when I logged in to 'My o2' this evening I was asked to reset my password. Was this a legitimate call or an attempted scam? Also, as I had to reset my password, is my account still secure?

[jonsie · Accepted solution]

It was probably one of O2's trusted partners

Change your password as someone was trying to access your account

O2 would never ask for your security code so this was a scam

Check My O2 to make sure no phone has been ordered

Block the number

You absolutely did the right thing in not giving them the pass code

[Staceysmith412]

Thank you! That's what I thought but just wanted to double check! 😊