You need to speak to the payment management team then @Hayley10 .
If your phone has been blocked then you can use Skype to call them as it is an 0800 number.
Guide to use Skype is here:
Guide: Coronavirus Community Help and Support
The number you need is 0800 902 0217
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
