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Level 1: Joiner
Posts: 2
Registered: ‎07-10-2019
Accepted Solution

Phone bill

I’ve payed my last month bill and my nxt bill not due till the end of the month so why have you not put me back on
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Level 1: Joiner
Posts: 2
Registered: ‎07-10-2019

Re: Phone bill

I need my phone back on as I’ve payed my bill and up to date
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Posts: 100,232
Topics: 546
Solutions: 12,744
Registered: ‎04-04-2012

Re: Phone bill

[ Edited ]

@Roxy2 

You need to call payment management.

Guide: Coronavirus Community Help and Support 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

These guys can give you more time to pay but you may still be cut off as it is an automated system process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)