Phone bill

[Ph1]

Hello you’ve tried to take money for phone bill and due to the virus I am out of a job and have no money to pay..is there any chance you can pause the payments?

[jonsie]

Yhey can help if you call

Guide: Coronavirus Community Help and Support 

[TallTrees]

Hello @Ph1
You need to call customer services very quickly to get it sorted out. We are the o2 community forum.
Best wishes