Phone bill

[Mark8]

Hi I have paid my bill but they haven’t reconnected me I have been waiting for 2days I am a key worker and need my phone I have called various numbers and all the time getting can’t answer your call please help

[Cleoriff]

@Mark8 

You have to be patient with CS. They are running a limited service. If you hear music then you are in a queue and just hold on.

Also a help guide here https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[TallTrees]

Hello @Mark8 

It may be better if you can call early 08.00am there may be a shorter waiting time then.

Best wishes TallTrees