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Phone bill - ‘premium and info services - sent’ 9011

Natalie94
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Hi! This is probably a really stupid question but I've just looked at my phone bill, and under 'Premium and info services - sent' it says 'destination 9011' and tells me I've sent 6 messages. What does this mean?

 

I've googled and it says about visual voicemail, but I have used voicemail once for that bill period and I haven't done anything to it with regards to changing greeting message, turning it off, activating it etc. 

Please can someone explain what the 9011 texts actually mean? Thanks!

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Cleoriff
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@Natalie94 

9011 is the voicemail activation number.
The phone will automatically text this number whenever you activate or enable VVM.
It should be a free text.

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Natalie94
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How do you activate or enable visual voicemail? I’m not aware that I have done this
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Cleoriff
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@Natalie94 

I don't have VVM so wouldn't know. I do know 9011 the number to activate it.

 

*The Game Is On*

Girl in a jacket
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MI5
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@Natalie94 

Is this a new contract or have you recently changed or upgraded?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Natalie94
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No it’s not new or anything, but I think it might be from when I’ve reset my phone
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MI5
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@Natalie94 

OK, try this:

  1. Turn off voicemail by dialling 1760 from the phone. You should heard a message confirming voicemail has been deactivated.
  2. Perform a reset of network settings on the iPhone. (Home -> Settings -> General -> Reset -> Network Settings) Noye, this will delete any saved voicemails and also delete any saved wifi passwords.
  3. Send an SMS message to 9011, with the word "STATE" (Note the capitalisation).
  4. After a few minutes, power off, and power back on again the iPhone.
  5. Re-enable voicemail by dialling 1750.
  6. Re-test to see if Visual Voicemail is working.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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