Solved: Phone bill phone disappeared

Anonymous · ‎29-09-2017

After a night out (in got spiked ) I woke up with no phone, keys etc. My phone bill has gone overdue but there is nothing I can do until Monday, had a letter saying my contract will be terminated and the whole bill will be sent. Is there any way I can rectify this situation?

MI5 · ‎29-09-2017

You need to call O2 and speak to the debt recovery team http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-09-2017

You need to call O2 and speak to the debt recovery team http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-09-2017

@AnonymousOut of interest did you report the loss of your phone?? I hope so.

Various ways to do it following the advice in this link https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

Veritas Numquam Perit

Anonymous · ‎29-09-2017

Unfortunately I didn't, I have a tracker on it and located it in a street, locked it remotely leaving a message and heard nothing. Went to the address multiple times and no one answers. The thing is even if I did report it because I was drinking the police in my area would do nothing. Thank you for the quick reply:)

Anonymous · ‎29-09-2017

Thank you for the quick reply

MI5 · ‎29-09-2017

Hopefully they didn't remove the sim and use it in a different phone then, or your bill could be very expensive!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-09-2017

I have kept an eye on,my bill and it doesn't seem like they've used it so I'm pretty lucky. Again, thank you very much

Cleoriff · ‎29-09-2017

@AnonymousYou would still be wise to report it via the link given. See here....

If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.

Veritas Numquam Perit

MI5 · ‎29-09-2017

I get the feeling 24 hours has long since passed by and as the account is now disconnected it's useless to anyone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎02-10-2017

Hey @Anonymous is there any update on this? How did you get on with customer services?

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