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Phone bill has been paid. But still can’t use phone

Chloe11
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I have paid my bill over 2 days ago and you still haven’t put me back on.

This is a joke can you put me on ASAP
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MI5
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Hi @Chloe11 this isn't o2 so we can't help.

Please call them http://www.o2.co.uk/contactus or try live chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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Hi @Chloe11 this isn't o2 so we can't help.

Please call them http://www.o2.co.uk/contactus or try live chat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@Chloe11 As said, this is not customer service. As it's the weekend, it's possible that your payment won't go through until Monday, but you should call to see if it has.

I DO NOT WORK FOR O2



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MI5
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As it was paid 2 days ago you would hope that it would have updated through the system prior to the weekend being an issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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Maybe. Maybe not. I'd always understood it takes more than two days for a payment to clear, so the weekend might get in the way of that.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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I guess it depends how the payment is made?
Anyway, CS can confirm the status and turn service back on if payment is showing on the system.
One more thing @Chloe11 if on refresh, did you make both payments correctly for both device and airtime?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Have you tried rebooting the phone?

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