Solved: Phone being disconnected

Anonymous · ‎27-09-2017

Hi, my 10 year old daughter has just shown me messages about her phone being disconnected. I was unaware of this. I am now trying to pay it by phone but the phone has been disconnected. The online account is not working. I'm not sure what to do or who to contact. I don't have my own phone to call either. How can I get in touch?

MI5 · ‎27-09-2017

Try live chat here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-09-2017

Try live chat here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-09-2017

Thanks,

it is saying its offline?

Is is live chat just open on certain hours?

MI5 · ‎27-09-2017

It should be open until 11.00 but has been having problems today.
Try a different browser if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-09-2017

Chat has been working OK today so as suggested try a different browser or clear cache and cookies.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎27-09-2017

I can still access chat on PC using Firefox and Mobile using Chrome. No problems at all. Must just be certain people having difficulties...?

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