Solved: Phone been cut off!

Lennie1234 · ‎23-11-2022

I have had a letter come through to pay £30 and o2 have said they have shut off my services? I can’t make calls or anything, I don’t understand why when I’m up to date with my payments! I can’t get through to o2 because my phone lines have been shut off!

MI5 · ‎23-11-2022

@Lennie1234

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype to call if necessary Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-11-2022

@Lennie1234

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype to call if necessary Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Phone been cut off!

Upgraded to existing O2 number to sim only

End of contact

Account issues

Keep old Phone number

Need PUK code