Phone been cut off

Richard3 · ‎24-03-2020

My phone has been cut off and I can’t pay till tomorrow , what shall I do

MI5 · ‎24-03-2020

Contact the payment management team to inform them of your situation.

https://www.o2.co.uk/help/account-and-billing/payment-support

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Richard3 · ‎24-03-2020

I currently can’t phone them

MI5 · ‎24-03-2020

@Richard3

You should try live chat or you can skype from your pc etc https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Richard3 · ‎24-03-2020

Live chat isn’t working

MI5 · ‎24-03-2020

@Richard3

Try and borrow a phone, use a call box or Skype as I mentioned above.

This is a community of customers and cannot help any further, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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