Phone barred despite payment, cant contact customer support

[Anonymous]

Yesturday evening I paid my most recent bill off slightly late after informing customer services a week earlier that i would be making a late payment. However my phone has been barred despite this and I have no way of getting into contact with them again since 202 is blocked and I dont have ready acsess to a landline phone. Any advice? Thanks.

[MI5 · Accepted solution]

You could try live chat. Details under "contact us" at the bottom of the page.

[jonsie]

Either you will have to borrow a friend's phone or find a phonebox.

Other option is to use the chat link in my signature directly below.

[Anonymous]

the phone chat line is 'busy'. I have the same problem. it's disgusting how O2 can charge so much and be this incompetent.  

[jonsie]

You mean incompetence as in paying your bill on time or in getting through to customer service?

[Anonymous]

Hi 123e and Welcome to the forum.

They will still be busy from the iPhone launch. Try contacting them at off peak times such as early evening.

Patience certainly is a virtue.

Take care.