Solved: Phone Upgrade - SIM not working

Anonymous · ‎08-10-2013

Upgraded phone on Saturday still showing as an iPhone on account and SIM card isn't working

MI5 · ‎08-10-2013

Have you activated your new sim yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-10-2013

Have you activated your new sim yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-10-2013

If you have moved from one sized sim to another etc you will need to perform the swap my sim procedure to move over your tariff and mobile number.

Text SWAP 20220 or via this link.

http://swapmysim.o2.co.uk

It can take from a few minutes to 24 hours to fully activate.

Keep turning your phone off and on to help the process.

O2

Phone Upgrade - SIM not working

S25 pre order delivery date

Charge to receive calls whilst abroad?

Phoning from abroad

Using 02 in the Philippines

Switch up query