Phone Upgrade Code

[Nictheaker]

I'm trying to upgrade my phone online as mine has broken this morning, I've added to my basket and all fine until I need to send a code to continue - looks like the only option i have is to send this to the registered o2 number - which is the broken phone! has anyone got an idea of a way around this or do i need to call up?

[O2Lorna]

if you cant receive the code then you will need to call them to complete the upgrade.

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094