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Posts: 102,227
Topics: 550
Solutions: 13,051
Registered: ‎04-04-2012

Re: Phone Unlock Help :(

Like I said before, it's because it's not on o2's computer as it was exchanged.
If you have tried other active sims and it's definitely locked you need to keep onto CS or raise it up to complaints level http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Phone Unlock Help :(

[ Edited ]

Spoke to CS through chat and was told "I can understand. But it wasn't sold by O2 so even if I take your request for unlocking it will get rejected. "

 

The phone is still locked to o2 so i don't get it, so i was told to contact lg which i did, but im not sure how they can help me =[

Highlighted
Posts: 102,227
Topics: 550
Solutions: 13,051
Registered: ‎04-04-2012

Re: Phone Unlock Help :(

You need to call. Forget live chat, they are useless.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)