Solved: Re: Phone Order

Joshharris · ‎29-09-2020

I’ve recently ordered the Samsung galaxy S8 it’s all gone through I’ve got an email saying it’s all steam ahead on our end and they will send my device as soon as possible, when do they let you know it’s been despatched

MI5 · ‎29-09-2020

@Joshharris wrote:
........when do they let you know it’s been despatched ?

@Joshharris

The night before it's due to be delivered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎29-09-2020

@Joshharris

You get an email when it's dispatched, you can then track your order

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Veritas Numquam Perit

MI5 · ‎29-09-2020

@Joshharris wrote:
........when do they let you know it’s been despatched ?

@Joshharris

The night before it's due to be delivered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Joshharris · ‎29-09-2020

Okay thank you, does it mean that I’ve got it then??

MI5 · ‎29-09-2020

@Joshharris

Yes it would appear so from what you've said.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Joshharris · ‎29-09-2020

Okay thank you for your help

MI5 · ‎29-09-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Phone Order

extra charge

Rolling plan

Cancel contract

O2 upgrade - I wasn't asked to pay off old phone?

Please cancel my account and subscription with imm...