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Level 1: Joiner
Posts: 5
Registered: ‎09-10-2019
Accepted Solution

Phone Numbers

Hi

 

I have just bought a new pay monthly sim for an existing phone I have. The number that O2 have given is not to my liking.

 

Can I have it changed?

 

If so, could I have it changed to the number of a mobile I had some time ago and let lapse?

 

Thank you

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Posts: 93,532
Topics: 541
Solutions: 11,974
Registered: ‎04-04-2012

Re: Phone Numbers

@Hil 

You are allowed 1 free number change but unless you buy a specific number from ebay, amazon etc, you cannot choose. 

The number you previosly had may not even be available now as it could have been reallocated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎09-10-2019

Re: Phone Numbers

Thank you for your reply.

 

The phone number I previously had just beeps (about 1 sec apart) when I ring it. I think that would indicate that no one is using it.

 

 

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Posts: 93,532
Topics: 541
Solutions: 11,974
Registered: ‎04-04-2012

Re: Phone Numbers

@Hil 

It won't hurt to ask. You might get lucky fingers crossed

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 11: Motivator
Posts: 533
Registered: ‎27-05-2019

Re: Phone Numbers

[ Edited ]

@Hil 

 

Also was the number you want to retrieve originally issued by O2 or another provider, if it was another provider you will have to contact them as it will have been repatriated when it was disconnected.

 

Be prepared to have to pay £10 to have it attached to a PAYG SIM to allow you to port it out.

 

Look here https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/numbering/numbering-d... for details on the allocations if you are not sure. (Microsoft Excel spreadsheet)

 

 

Current tech used:
Nokia 5 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 2 76 Mbps Down/18 Mbps up (upgraded for homeworking),
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)
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Community Manager
Posts: 6,605
Registered: ‎18-02-2016

Re: Phone Numbers

Please give us an update on this one @Hil! I'm interested to hear how it turns out. 

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