Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 5
Registered: ‎09-10-2019
Accepted Solution

Phone Numbers

Hi

 

I have just bought a new pay monthly sim for an existing phone I have. The number that O2 have given is not to my liking.

 

Can I have it changed?

 

If so, could I have it changed to the number of a mobile I had some time ago and let lapse?

 

Thank you

Posts: 114,427
Topics: 569
Solutions: 15,482
Registered: ‎04-04-2012

Re: Phone Numbers

@Hil 

You are allowed 1 free number change but unless you buy a specific number from ebay, amazon etc, you cannot choose. 

The number you previosly had may not even be available now as it could have been reallocated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎09-10-2019

Re: Phone Numbers

Thank you for your reply.

 

The phone number I previously had just beeps (about 1 sec apart) when I ring it. I think that would indicate that no one is using it.

 

 

Posts: 114,427
Topics: 569
Solutions: 15,482
Registered: ‎04-04-2012

Re: Phone Numbers

@Hil 

It won't hurt to ask. You might get lucky fingers crossed

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Phone Numbers

[ Edited ]

@Hil 

 

Also was the number you want to retrieve originally issued by O2 or another provider, if it was another provider you will have to contact them as it will have been repatriated when it was disconnected.

 

Be prepared to have to pay £10 to have it attached to a PAYG SIM to allow you to port it out.

 

Look here https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/numbering/numbering-d... for details on the allocations if you are not sure. (Microsoft Excel spreadsheet)

 

 

Community Manager
Posts: 7,446
Registered: ‎18-02-2016

Re: Phone Numbers

Please give us an update on this one @Hil! I'm interested to hear how it turns out. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature