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Phone Number Incorrect and Apple Watch Plan - Zero Support.

Sam156
Level 1: Joiner
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So I left 02 around May time, and had issues with 02 not transferring my number over but these were eventually resolved. Recently I have have come back to 02 because of their eSIM capabilities. 

 

I used a PAC number to bring my iPhone across and upgraded my plan via My 02 to add the five pound bolt-on required to use my Apple Watch with my Air Time plan.

 

Once again, my number is incorrect (looks like once again it failed to update in My 02) and thus I am not receiving any calls or messages, which is difficult because I need it for work purposes, especially with the global situation. Additionally, the data-plan on my Watch has taken considerably longer than the 24hrs it specified as an upper limit. 

 

My gripe is that 02 have shutdown messaging and most means to actually talk to any operator. I have been unable to speak to someone to fix either issue, but I am still being charged for a phone I cannot use and an iWatch that will not activate.

 

Does anyone have any advice? 

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Cleoriff
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@Sam156 

You can get through to O2. Numerous numbers in this guide

Guide: Coronavirus Community Help and Support 

Try 0800 587 4005 first.

*The Game Is On*

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Sam156
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Hello @Cleoriff , thanks for the prompt reply.

 

I have tried that page before, but the automated system just puts the phone down on you unless its 'Fraud or leaving O2' related.

 

Good news is that having written my last reply my iWatch finally activated on the plan, but my phone no longer connects to O2 and has no service. Is there any reason for this? I just checked My O2 and even the information there is not correct regarding plan cost or number.

 

Any ideas?

 

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MI5
Level 94: Supreme
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@Sam156 

Systems are running slow at the moment so it may just be a case of waiting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Sam156
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Hello @MI5, I know the situation is difficult for everyone considering the current events, but I rely on my phone for work and I can't receive any calls or messages. I am only eight days into my contract but I also can't have my phone network randomly de-activating on my phone. I am not sure what to do.

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MI5
Level 94: Supreme
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Registered:

@Sam156 

All you can do is push it with customer service to see if they can do anything on the system to speed it up. The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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LukasB
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Hey @Sam156 did you manage get through to someone or are you still having trouble with this?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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