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Phone Mast Problem Again

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Anonymous
Not applicable

on ‎14-09-2015 13:24

on ‎14-09-2015 13:24

I have no signal and have not had one since 10.30am this morning, I have looked at status and the problem is that O2 is working on a phone mast, the problem is this is a fairly regular thing with the phone mast either being worked on, a problem with it.

 

The question is......Is O2 going to reimburse customers for the downtime?

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MI5
Level 94: Supreme
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on ‎14-09-2015 13:57

on ‎14-09-2015 13:57

You can ask for a goodwill gesture when service is restored but it's not compulsory that any network has to compensate its customers for downtime, I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152242 Posts
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  • 29031 Solutions
Registered:

on ‎14-09-2015 13:57

on ‎14-09-2015 13:57

You can ask for a goodwill gesture when service is restored but it's not compulsory that any network has to compensate its customers for downtime, I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎14-09-2015 15:32

on ‎14-09-2015 15:32

@Anonymous wrote:

I have no signal and have not had one since 10.30am this morning, I have looked at status and the problem is that O2 is working on a phone mast, the problem is this is a fairly regular thing with the phone mast either being worked on, a problem with it.

 

The question is......Is O2 going to reimburse customers for the downtime?

No is the answer if it's only been down since this morning & that they are already working on it

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