on 04-01-2019 16:20
I've tried 4 times today to pay my phone bill and each time o2 claim that it's a problem with my bank. I've called my bank and there are no issues with my account or card. This also happened last month when o2 went down
on 04-01-2019 16:22
@RachelMcCartan you can pay in any O2 shop but setting up a direct debit is the best way.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
07-01-2019 08:47 - edited 07-01-2019 08:59
I get the same message when I try to pay online... payment failed... I call o2 to pay...payment refused and there is no issue with my bank and that’s using 2 diff bank accounts... I really think o2 should be having a look at their payment system... Direct Debit is not an option for me now due to my circumstances.
on 07-01-2019 11:04
i have found posts on here going back as far as 2016 with people having this issue so they do know about it but in my view they are doing nothing to try and fix it.. we are the ones that pay for this by having late payments added to our accounts.. i have 6. and worst case our credit rating is affected due to late or non payments...
on 07-01-2019 22:29
08-01-2019 18:03 - edited 08-01-2019 18:04
@Cleoriff Thanks for the tag. We're not aware of any current on-going issues with the payments.
@RachelMcCartan, sorry to hear that you had trouble paying your bill online earlier. As it's been a couple of days I just wanted to check if the issue still persists for you, or you were able to do it in the end?
@Caspy I'd like to get someone to have a closer look at this to see if we can identify what the problem might be with your payment. I'll drop you a quick PM shortly to get a few additional details, hang in there!
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on 15-01-2019 02:15
Spoke to payment management team.. they say the issue could be down to a security feature in the payment system.. If you use your card a certain anount of times in a certain time period then it shuts down and stops payments going threw... i have 6 contracts with o2 so thats basicaly 12 payments i need to make in a month.. the system didnt like it
Direct debits now set up for most of my contracts now so lets hope this is the end of the issue..
Will updat more soon
on 01-02-2019 13:32
Big thank you to all who posted comments here for me.. this is a great problem solving community..