cancel
Showing results for 
Search instead for 
Did you mean: 

Phone Bill

Chantell
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hello Good Evening 

Hope all is well 

My phone bill has currently been suspended and I would need help getting my line rental running again. 

I currently have no internet or calls and have a young child so I would need to get the phone up and running. 

I can pay for the remaining balance tomorrow morning. 

Please could you assist me with this. 

Message 1 of 6
777 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 149866 Posts
  • 641 Topics
  • 28528 Solutions
Registered:

@Chantell 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
770 Views

Chantell
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Good Evening 

I can not contact payment management and have already tried to contact them at the minute as they are closed. 

And I have no other form of contact as I do not have a landline or wifi. 

Please could you assist me as I have a young child and my phone is my only form of communication. 

Message 3 of 6
766 Views

MI5
Level 94: Supreme
  • 149866 Posts
  • 641 Topics
  • 28528 Solutions
Registered:

@Chantell 

All I can do is ask @O2Georgina to contact you in the morning.

We're just customers here like yourself so cannot help any further, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
763 Views

Bambino
Level 85: Esteemed
  • 24043 Posts
  • 1048 Topics
  • 3774 Solutions
Registered:

@Chantell Instructions on how to download and use Skype to call the 0800 Payment Management number in the morning can be found here: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 6
758 Views

O2Georgina
  • 387 Posts
  • 0 Topics
  • 13 Solutions
Registered:

Thanks for the tag @MI5 

@Chantell  I will send you a private message now😊

signature
Message 6 of 6
741 Views