Phone Bill

[allisterstewart]

I recently got an upgrade so I now have a new phone and my other one is all paid up. The issue I have is that now my phone bill is much higher when I thought I wouldn’t have a bill this month since I paid my other phone off for my upgrade and therefore can’t afford a bill this month so now I would like a refund.

[jonsie]

@allisterstewart 

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[allisterstewart]

Phoning doesn’t work, I’ve tried phoning 3 times and each time it just says “bye” and then hangs up because it is not an urgent matter.

[jonsie]

Select fraud or lost/stolen option

[allisterstewart]

It’s not lost or fraud

[jonsie · Accepted solution]

It doesn't matter they can put you through...