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Phone Bill

Beth-Amy07
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I think I have been overcharged in my phone bill. I went to America a couple of weeks ago and I’ve been charged for incoming and outgoing calls. I only FaceTimed and turned my data off so it couldn’t charge me ?
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Cleoriff
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@Beth-Amy07Did you turn data roaming and mobile data off before you left the UK?

Also was Voicemail left on? (you would be charged for receiving VM)

You can check exactly what you have charged for via My O2 http://www.o2.co.uk/myo2

If you are still concerned you need to call customer services. 8.8.30 am is the best time to call

https://www.o2.co.uk/contactus

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122370 Posts
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Registered:

@Beth-Amy07Did you turn data roaming and mobile data off before you left the UK?

Also was Voicemail left on? (you would be charged for receiving VM)

You can check exactly what you have charged for via My O2 http://www.o2.co.uk/myo2

If you are still concerned you need to call customer services. 8.8.30 am is the best time to call

https://www.o2.co.uk/contactus

 

Veritas Numquam Perit

Girl in a jacket
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MI5
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These are the rates for America.

Do they tally with your bill?

Note the ridiculous data costs too!

Travel to US.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Beth-Amy07
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Thanks for replying! Yeah I turned my mobile data off. I did just speak to customer service and they told me turning my mobile data and data roaming off wouldn’t stop me from being charge for phone calls! They said I would have to call before hand.
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Beth-Amy07
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Yeah I did get a text on how much it costs but I was so excited for my holiday I didn’t even think I would be getting charge that amount! It’s so expensive!
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MI5
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Anywhere outside of the EU is extortionate....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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